Refunds are not available for Milestones that Buyers have already signed off, as the signing off process comprises an acceptance that the related work has completed according to the Buyer's satisfaction.
Buyers may ask for a refund at any time for any funds that have been paid into their Account except if the amount to refund relates to fees or charges payable to us. To receive a refund, they must show that the work provided was substantially different to that included within the proposal and Milestone description.
Should the Buyer terminate the project before a milestone has been signed off, Sellers may claim payment for this work, and Survehub may accept this claim if the entirety of the work for that milestone is completed.
If Survehub agrees to the refund, the funds will be received by the User via the same payment method(s) that the User used to make the original payment to us. Survehub may, at its sole discretion, use an alternative payment method in exceptional circumstances.
Survehub may refund funds to Users irrespective of whether a User has requested funds be refunded if: (1) it is required by law or consider that it is required by law to do so; (2) it determines that refunding funds to the User will avoid any dispute or an increase in Survehub' costs; (3) Survehub refund funds to the User under any refund policy specified by Survehub from time to time; (4) Survehub finds out that the original payment made by the User is fraudulent; (5) the User made a duplicate payment in error; or (6) Survehub considers, at its sole opinion, that it is likely that the refund of funds is necessary to avoid a credit card chargeback.
Buyers can request a refund by emailing us at firstname.lastname@example.org. If a refund has been requested, Buyers must not initiate a chargeback request until all reasonable efforts have been exhausted to resolve the refund request.
If a chargeback request has already been initiated, the Buyer must not request a refund of funds by contacting Survehub and must not seek double recovery.
If Survehub reasonably determines, having considered all the relevant circumstances, that a Buyer has made an excessive or unreasonable number of requests to refund funds or chargebacks, it may suspend, limit or close your Account.
There is no minimum amount for a refund.